Items must be paid in full on day of purchase.
I use USPS or FEDEX to ship all my sold items.
All orders are made to order and will be shipped within 2-3 weeks of payment. (may be sooner) If you need it shipped sooner than that, please contact me.
Sutley Home IS NOT RESPONSIBLE FOR LOST OR DAMAGED ITEMS VIA SHIPPING.
Please contact us if a situation arises, and we will be happy to work something out.
If your item is returned to me as undeliverable by USPS because of the wrong address being provided, we are not responsible for paying for the item to be reshipped. We are also not responsible if there is a delay in delivery due to the carrier.
But please contact me if you have any problems with your order.
Customer satisfaction is my absolute number one priority!
If you have any problems with your items, your items are lost or damaged during shipping, or you simply have a concern or question regarding your item, please do not hesitate to contact me.
You WILL be asked to provide photo proof of damage.
Etsy Courtesy: If for any reason you are terribly unhappy with your purchase, please do not go to the extent of writing a negative review or giving a negative rating, Our shops depend on our status, and most, if not all Etsy sellers are more than willing go above and beyond to ensure our customer's satisfaction. We are here for you!
Due to the customized nature of all of my signs, there are no refunds, store credits or exchanges. **ALL SALES ARE FINAL!** (if there is an issue with personalization on my part, I will most certainly resolve it!)
-Please let us know when you place your order if you would like a wall hanger attached to any sign. Some signs do not come with a wall hanger but if specified we will attach one for you.
-Wooden signs and shelf units should be hung using a rated fastener, we are not responsible for damaged items nor personal damage due to poor hanging of item.
-Please follow the manufacturer's instructions for the hanging hardware you use to mount your sign to wall. By completing your order, you waive Sutley Home from all liability associated with damages, injuries or accidents occurred once the package arrives at your home.